Welcome to this Skalin support area. There you will find how to contact us.
# Goal of User Support
The goal of the User Support by Skalin is to provide a standard procedure for all inquiries thanks to a dedicated support team.
The inquiries can be relative to:
an issue while using the platform
an error triggered by the system
a question on how to use the platform
# How to reach the support
To reach the support you have to send an email to "email@example.com". This access is available to partners as well or in case the platform itself is unreachable.
# Sending an email
Your inquiry will be taken into account if and only if all the following information are provided:
Client name in case you work as a contractor
Last name and First name
Subject of the inquiry
Full description of the issue: link to the entity, steps to reproduce, etc.
As soon as possible we will contact you back in order to respond your request.