Support homepage

Welcome to this Skalin support area. There you will find how to contact us.

# Goal of User Support

The goal of the User Support by Skalin is to provide a standard procedure for all inquiries thanks to a dedicated support team.

The inquiries can be relative to:

  • an issue while using the platform

  • an error triggered by the system

  • a question on how to use the platform

# How to reach the support

To reach the support you have to send an email to "contact@skalin.io". This access is available to partners as well or in case the platform itself is unreachable.

# Sending an email

Your inquiry will be taken into account if and only if all the following information are provided:

  • Corporation name

  • Client name in case you work as a contractor

  • Last name and First name

  • Subject of the inquiry

  • Full description of the issue: link to the entity, steps to reproduce, etc.

As soon as possible we will contact you back in order to respond your request.