Support
Support home
Welcome to the Skalin support area. Here you can find out how to contact us.
# Contact support
Support is available Monday to Friday, from 9am to 6.30pm CEST at support@skalin.io. You can use this address to report support requests or bugs.
# Features requests
Your feature requests, whether for an improvement to an existing feature or a request for an additional feature, should be sent via the "Submit a feature request" link accessible by clicking on your profile photo.
Tip
Before submitting an idea, check the public public roadmap to check that the request has not already been made by by another user. If so, add an "upvote" to the request. This avoids duplication and increases the chances of making the request visible.
# Participative roadmap
The main elements of Skalin's Roadmap are available to all our users. To consult it, click on your profile photo in the top right-hand corner, then on "See Skalin's Roadmap". You will then be redirected to Trello. If you already have a Trello account (with the same address as your Skalin account), that's fine. Otherwise, you'll need to create an account to access our Roadmap.
To know
Only the main items are shown by default (filter on cards with the "Macro" tag). To see all the items, remove the filter.
You can then click on each card to see the details. When you are interested in a proposal, leave an "upvote" to make the request more visible. The more a request is upvoted, the more likely it is to be prioritised in the next sprint.
# Community
# Skalin on the socials networks
- Blog: Skalin is THE French Customer Success blog (opens new window). We share the best Customer Success practices for B2B startups in their acceleration phase. There are no big theories on our blog, the idea is above all to share advice and feedback with you. Subscribe now!
To know
Nous cherchons régulièrement de nouveaux intervenants pour le blog. Si cela vous intéresse, envoyez-nous un message pour devenir contributeur.
- Webinars: every month we organise an exclusive webinar on a Customer Success theme or to give customers the opportunity to talk about their experiences. Check our webinars page (opens new window) regularly to take part in our events. You can also watch replays on our YouTube channel (opens new window).
- White papers: two white papers are available to help you structure your processes: Building and Scaling a Customer Success Team (opens new window) and The Complete Guide to Implementing a Health Score (opens new window).
- Linkedin: we regularly share content on our official Linkedin account (opens new window) and on our CEO's account (opens new window). Subscribe now!
# Customer Success Communities
There's nothing like talking to your peers to share best practice. If you want to take your approach further, we recommend two Slack communities:
- The CSM Slack Francophone community (opens new window) enables professionals to get in touch and discuss their operational issues. With nearly 2,000 members, you may already be part of it!
- The Business Operations Network (opens new window). Being part of the community means having access to a Slack group with more than 1,200 Ops professionals who exchange ideas every day in a positive mutual support dynamic.
# Evaluate Skalin
Would you like to leave a positive review of Skalin?
We'd love it if you'd take 5 minutes to leave a 5-star review and a nice comment about Skalin! It helps us enormously to move up the search results.
Thanks in advance for your support! 🙏
To know
We're currently rated 4.9/5, so even though a 4 may seem nice, in reality it lowers our average ==> only a 5/5 does us any favours 😃
