Focus on sentiment analysis

Focus on sentiment analysis

With Skalin, 100% of the written conversations (emails, tickets...) you have with your customers are analyzed and evaluated via "Natural Language" AI (opens new window). Sentiment analysis identifies the dominant emotion in a given text, in particular to determine whether the author's attitude is positive, negative or neutral. This technology is compatible with all major languages (including English, French, German, Spanish, etc.).

Nota

From a scoring point of view, the aim is not so much to measure a level of satisfaction at a given moment, but rather to track its evolution over time to detect any alteration in interactions and trigger alerts where necessary.