Exit conditions

Exit conditions

The exit conditions allow you to terminate the Playbook:

• Stop activation: stops the Playbook.
• Stop if conditions match / not match: stops the Playbook according to conditions to be defined. For example, I stop a reactivation scenario if the contact has reconnected.

In this example, I want to stop the Playbook for customers who have (a High-Touch profile OR a Mid-Touch profile) AND (have an Ambassador or Upsell tag).