Playbooks FAQ
Playbooks FAQ
# What is a playbook activation?
An activation corresponds to the launching of a playbook on a given customer. An activation is considered ongoing as long as the last step of the playbook has not been reached. The activation begins when the playbook is triggered manually or automatically.
On the playbooks view, an ongoing activations counter is located on the far right:
To see the precise list of ongoing activations, open the playbook and navigate to the Activations tab:
You will find all the customers (and contacts when the playbook is at the contact level) on which an activation is currently in progress, along with the following information:
- the version of the playbook that was executed
- the activation start date
- its current execution duration
- its progress bar
- its status
To see the precise details of the activation for a specific customer, you can click on the eye icon to view more details. To view all activations, including completed ones, you can switch the filter at the very top to "All".
# How do I count the total number of activations of a playbook since its launch?
You have two options:
- Open the playbook, go to the "Activations" tab and, by switching the filter to "All", you will find the total number of activations for this playbook at the bottom.
- Or from the playbooks menu, click on the activations list icon and select the playbook you are interested in. You will again find the total number of activations for the playbook at the bottom.
